Emmo Warranty

By purchasing any Emmo Inc products or other brand items sold by Emmo Inc, the customer agrees to the policies and procedures outlined below. 

Terms and conditions apply for eligibility of warranty. Please refer to Terms and Conditions.

Any warranty is extended to the original owner with the original purchase paperwork. This portion does not cover the purchase of parts or the purchase of products sold by Emmo Inc that is not an electric bike, electric scooter ebike, electric motorcycle style ebike, electric mobility scooter, kick-style electric scooter, or ride-on toy.

The warranty period is as follows:

Frame: 2 years (up to 4000km)

Motor: 2 years (up to 4000km)

Controller:  1 year (up to 4000km)

Battery & Charger: 6 months

Other components:  1 year (up to 4000km)

Frame: 2 years (up to 6000km)

Motor: 1 year (up to 6000km)

Controller:  1 year (up to 6000km)

Battery & Charger: 6 months

Other components:  1 year (up to 6000km)

The warranty covers any manufacturing defects in materials and workmanship. 

• The manufacturer's comprehensive warranty does NOT cover such parts including, but not limited to: seats, plastic housings and shrouds, pitting, scratches and chips, brake pads, tires, tubes
• Damage due to lack of maintenance, accident, misuse or abuse is NOT covered by the comprehensive warranty..
• Damage incurred from water, road salt, and other foreign debris or chemicals is NOT covered by the comprehensive warranty.
• The labour of any warranty repair will be covered by the original store that the bike was purchased from only when it is being repaired at said store. The parts will be covered by Emmo Inc. 
• Batteries and chargers have a 6-month warranty provided they are used and maintained as instructed and not subjected to freezing temperatures.

Certain conditions that may limit or completely void the warranty of your e-bike are:

• Altering the ebike from its original design or its intended use, eg: pulling a trailer, as a delivery vehicle or any commercial use.
• Service or replacement of parts not performed by an authorized Emmo dealer/e-bike technician.

Find complete information here: Emmo Warranty Policy