When you buy Futura GP, you are buying a product with a basic 1 year warranty.
The product you just have purchased is guaranteed for 1 year for all manufacturing defects. Futura GP will repair or replace any defective parts that did not last for the warranty period, at no charge.
The warranty does not cover :
i) Damage to third party products used in conjuction with Futura GP products.
ii) Damage to purchaser’s products or other persons.
Beyond this period, the life of the product will be strongly influenced by the maintenance and the conditions of use. To benefit from this warranty, the buyer must contact one of our representatives to open a file. Once the manufacturing defect is established by our representative, the product will be repaired or exchanged. We may need to have the product in hand to make a decision. All shipping costs will be assumed by the buyer. In any case, we will do our best to ensure that you continue to enjoy your proudly received product.
An extended warranty of your product: 5 years
At Futura GP, we don’t limit ourselves to the basic warranty. We have analyzed each of our products to offer a superior warranty that reflects our confidence in our most prized products. For our bike rack and accessories, we offer a 5 years extended warranty for normal use.
The Futura GP warranty is valid for conditions under our control and excludes normal wear and tear. Excess weight, improper assembly or adjustment, improper hitching, off-road use, theft, and other improper usage would void this warranty. In addition, the warranty does not cover cosmetic damage (oxidation, scratches, etc.). This extended warranty is neither redeemable nor transferable.
To take advantage of the warranty, simply register on our website. By following the steps indicated on the sheet in the pouch. The original purchaser can contact us. Once one of our representatives has authorized the return and the customer has paid the shipping costs, we will receive your defective product, analyze and inform you of our solution for your problem. We will repair or refund your money in order to honor our superior quality guarantee.