We have been experiencing a high volume of emails and customer calls recently. Please refrain from sending double emails and calling in for an update as this will slow down our response time.
We are triaging all requests for more serious/urgent matters that make your unit unusable.
If you have an urgent matter you should be receiving a response within 2-4 business days, if it is not an urgent matter please expect a response within 4-7+ business days.
We have made this policy to work as efficiently and fair as possible on all of our customer's behalf.
Due to the current employment shortage situation and ongoing service disruptions all over the country, we are doing everything possible to adjust our operations to deliver the best possible services.
In light of this, certain delays are unavoidable and we request all our customers and supporters to please bear with us as we do our best to come out of this situation together.
We also like to remind everyone of the following:
For service/warranty repairs, you must at your expense, arrange shipment for both delivery and return or drop-off and pick-up of your product. We do not pick up/deliver products for free and scheduling is limited for this service.
The preferred procedure is to bring in and leave with us your product for repair/assessment. We do not do service calls. We will provide any and all updates to you when they become available. Again, please refrain from sending double emails and calling in for an update as this will slow down our response time. You can anticipate a 2-3 week wait for repair turn-around time.
We thank all our customers for their understanding.
-Staff and Management of Georgian Bay Recreation